Workmanship Warranty

Adaptmyhome Warranty Information

At Adaptmyhome, we want you to feel confident in the quality of our work and the products we install. This page explains your workmanship warranty, product warranties, statutory rights and how to request assistance.

1. Workmanship Warranty – 12 Months Standard

All installation work carried out by Adaptmyhome employees is covered by a 12-month workmanship warranty. If any issue arises because of how the installation was carried out, we will put it right at no cost to you.

What’s covered

Installation faults caused by our workmanship
Free labour
Free call-out

What’s not covered

Product faults (unless Adaptmyhome supplied the goods)
Wear and tear or consumable items
Accidental damage or misuse
Water, drainage or electrical issues outside our work
Damage caused by third-party trades
Faults unrelated to our installation

2. Your First 12 Months – Statutory Protection (When We Supply the Goods)

If Adaptmyhome supplied the goods, all faults within the first 12 months are covered under the Consumer Rights Act 2015. This includes:

Product faults
Manufacturer defects
Installation or workmanship issues

You will receive:

Free parts
Free labour
Free call-out

This applies unless the fault is caused by accidental damage, misuse, lack of maintenance or external issues such as electrics, water pressure or drainage problems.

3. If You Supplied the Product

If you provide the product yourself (for example a shower, tap, toilet, screen, pump or any similar item), Adaptmyhome’s responsibility is limited to workmanship only for 12 months.

In these cases:

Installation faults within 12 months are corrected free of charge
Product faults must be taken up with the retailer or manufacturer that supplied the goods
Our call-out, labour and diagnosis for product faults are chargeable unless caused by incorrect installation

4. Manufacturer Product Warranties

Most products we install include a manufacturer’s product warranty. As standard, these warranties are usually 12 months. Depending on the brand, manufacturers may offer extended cover of:

Up to 5 years, or
Lifetime cover

Extended product warranties are provided directly by the manufacturer. Their own terms apply and, in all instances, their decision is final, whether the warranty is handled directly with them or managed through us. Product warranties may also require registration.

What manufacturer warranties include

Replacement parts if a manufacturing fault is confirmed

What manufacturer warranties do not include

After the statutory first 12 months, manufacturer warranties generally cover parts only. They do not cover:

Our labour to inspect or diagnose a fault
Call-out charges
Labour to replace or fit parts
Any required access equipment (towers, scaffolding etc.)

Even if a manufacturer supplies the part free of charge, our labour and call-out remain chargeable unless covered by a service contract.

5. Optional Service Contracts (Where Available)

Some products may qualify for an optional Service Contract, which can offer extended cover or additional benefits. These contracts are not available for all installations.

If no service contract is available, or if you choose not to take one out, your workmanship warranty remains 12 months.

6. Call-Outs & Labour – What You Pay

Faults within 12 months (goods supplied by Adaptmyhome):
Free parts, free labour, free call-out.

Workmanship faults within 12 months:
Free labour and free call-out.

Product faults after 12 months (no service contract):
Replacement part free (if manufacturer covers it). Labour and call-out chargeable.

Customer-supplied product faults:
Labour, call-out and diagnostics chargeable unless caused by installation.

Out-of-warranty products:
All costs chargeable.

7. Call-Outs for Fault Diagnosis

Faults within 12 months (goods supplied by Adaptmyhome): Call-out and diagnosis are free, and any repair or replacement is included.
Workmanship issues within 12 months: Call-out and diagnosis are free, and any corrective work is included.
Customer-supplied products: We can diagnose the problem, but product faults are not covered by any warranty from us. Call-outs for diagnosis are chargeable unless the issue was caused by our installation.
Product faults after 12 months (no service contract): Call-outs for diagnosis are chargeable. Manufacturer parts may still be available if covered under their warranty.
Customers with a service contract: Call-out rules depend on the terms of your service contract. Some visits may still be chargeable—please refer to your service contract for details.
Wear and tear, accidental damage, misuse or external issues: Call-outs for diagnosis are always chargeable.

8. How to Make a Warranty Request (Including Postal Claims)

Please supply:

Your name and address
Order or reference number (if known)
Date of installation
A brief description of the issue
Photos or a short video (if possible)

Email: hello@adaptmyhome.co.uk
Phone: 029 20 611 277
Text: 07422 664 836

If posting your claim, please send to:
Warranty Claims
Inspect (Wales) Ltd t/a Adaptmyhome
160 Heol Llanishen Fach
Cardiff
CF14 6RG

Your Legal Rights

Nothing on this page affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

“Adaptmyhome are a pleasure to work with. Lee really cares about the work he does and that shines through in everything the company does.”

“Lee did a great job of installing my stairlift and efficiently overcame all the obstacles thrown at him. He even cleaned up after himself. I would not hesitate to recommend him.”

“My mother was really impressed with how spotless the work areas were left when Lee and Steve left each day – probably cleaner than when they arrived!”

“The work has been completed to the highest standard and we are over the moon with the results. We won’t hesitate to contact Adaptmyhome again for any future home improvement works we undertake.”