It is a pleasure to write this review as I have nothing but good things to say about Lee and the quality of his work. He installed a Terry 'Harmony' Home Lift for us in November 2023. Not only is he an expert in his field and has certificated skills regarding all aspects of the installation, he is excellent at customer service. He explains everything very clearly and in full, so that there are no unpleasant surprises. The ordering process and the timescales involved, the costs and the timing of the staged payments, the involvement of the structural engineer, the planning and completion date of the installation... these were all discussed openly and in detail.Lee is a man of his word and he unfailingly turned up when he said he would, kept his promises about what he would do and when, and if ever he needed to change an arrangement he would get in touch to notify me in plenty of time.The day before our lift was delivered, my partner was taken seriously ill and admitted to hospital. It was very possible that she would not be able to come back home, in which case the lift would be a white elephant. Lee's response was exceptional. He showed compassion for my partner, put the installation on hold and discussed all the possible options (including the possibility of cancellation) depending on how events might unfold. He told me to take my time over making the decision.A week later, my partner's condition had stabilised and within 3 weeks Lee had installed the lift. Happily, it is now earning its keep. Thank you, Lee, for doing a great job.